FAQs
Ordering & Customization
How do I place an order?
We keep our process personal. Simply send an email or a WhatsApp message to Shailesh. We will show you what is currently available in our inventory or discuss a custom commission for you.
Can I request a custom design?
Absolutely. You can commission a specific "Face Writing" design. We offer both strict traditional designs (historically accurate to Theyyam rituals) and fusion designs (modern artistic interpretations).
Will I see the product before I pay?
Yes. We believe in total transparency. We will share real photos of the actual item you are purchasing. You only proceed to payment once you are happy with the photos.
Shipping & International Orders
Do you ship internationally?
Yes, we ship globally. International orders typically take 10 to 12 days to arrive.
Who pays for customs and import duties?
For international shipments, any customs duties or import taxes are determined by your country’s local policies. These charges must be paid by the client upon arrival.
How long does delivery take within India?
Domestic orders usually arrive within 5 to 7 days after shipping.
Payments
What payment methods do you accept?
- For India: We prefer UPI payments.
- For International: We offer a secure link via the Razorpay payment gateway.